Property Experience Manager (Seasonal)

Outport Realty is a Twillingate-based real estate brokerage and property management company.  This position falls within the Property Management division and reports directly to the division head, Marie Magnin. Outport will have a minimum of 12 properties under management for the 2023 season. We work for our property owners and our guests. Our goals are to provide consistently 5-star experiences for our guests and to provide our property owners with maximum occupancy/revenue and peace of mind.


Monday – Friday, 10 am – 5 pm, Saturday (11 – 4 pm)


Remote office.

April 10th start date – Sept 1st (or otherwise agreed)

Job Responsibilities

You will be responsible for managing a team of housekeepers and maintenance resources, guest relations and property-owner relations.

As Property Experience Manager, your primary responsibility is to ensure the properties are cleaned and maintained to the highest standard and guest-ready by check in time.

Job Qualifications

  •  a good problem solver.
  •  high energy.
  • comfortable working on a computer and with an online booking system.
  • possess good digital and oral communication skills.
  • have good people skills and work well in a team environment
  • good organizational and leaderships skills.
  •  have a valid driver’s license and use of a vehicle.

Specific duties include

  • Use our property management software to create and manage the cleaning and maintenance schedule for a minimum of 12 short term rental vacation homes.
  • Manage a team of cleaners and maintenance resources
  • Ensure accurate time keeping for cleaners
  • Ensure cleaning staff supplies are stocked
  • Ensure properties are stocked adequately for guests, and ensure costs are allocated to properties. 
  • Ensure properties are equipped with up-to-date information for guests (i.e., welcome book, instructions, etc.)
  • Monitor the property management software for any guest on-site issues/questions, and respond accordingly.
  • Provide support to cleaning staff, as required (i.e., maintenance issues at properties, etc.)
  • Ensure the accuracy of listings, and update as necessary.
  • Spot check properties after every cleaning (ensure cleaning checklists are completed)
  • If necessary, back up cleaners or step in to clean yourself. 
  • Identify any maintenance issues (i.e., BBQ deep clean, outdoor window cleaning, lightbulb changes, broken appliances, etc.) and arrange for the fix. 
  • Notify management of any damages to properties or other issues (i.e., unresolved maintenance issues, guest complaints, etc.)
  • Respond to inquiries/requests from property owners, and correspond with them as necessary re: maintenance and/or issues.